General
How can I be sure my photos and videos are safe?
We use Amazon S3 storage services for all accounts on Yogile, safely securing your photos and videos in the cloud.
For added safety, Premium accounts also receive a second backup. This allows us to restore photos and videos that you may have accidentally deleted.
What makes Yogile different from other photo and video storage services?
Our main focus has always been ease of use. People contributing photos and videos to your albums don’t need to create an account to upload their content, making it easy for friends and family to share their favorite moments without hassle.
Other services often make the upload process complicated. With Yogile, sharing stays simple.
You retain ownership of all your photos and videos, and they are stored in their original resolution.
How can I be sure that Yogile will continue operating long term?
We are an independent and profitable company. We have been running Yogile for over 10 years and have streamlined our operations to provide reliable service.
You can count on Yogile to keep your photos and videos safe for the long haul.
Uploading on my iPhone or iOS device is slow. What can I do?
Go to Settings → Camera → Formats and change from ‘High Efficiency’ to ‘Most Compatible.’
Your photos will upload as JPG instead of HEIC, which improves compatibility and upload performance.
Accounts
What’s the difference between a paid account and a free account?
With a free account, albums that are more than 7 days old will be automatically deleted unless you upgrade.
During the 7-day trial, free accounts include:
• Unlimited photo storage
• 1 GB of video storage
With a paid (Premium) account:
• Albums are never automatically deleted while your subscription is active
• Unlimited photo storage is included
• 10 GB of video storage is included
How much does an upgraded account cost?
$44.99 per year. The Premium plan includes unlimited photo storage and 10 GB of video storage.
Does an upgrade remove limits from just certain albums, or my entire account?
Upgrades apply to your entire account.
A Premium account can have:
• Unlimited albums
• Unlimited photos per album
• 10 GB of total video storage
• No uploading restrictions
If I am a Premium customer and I set up an album, is there a limitation for people I invite?
No. If you have a Premium account, family and friends can upload an unlimited number of photos to your albums.
Video storage limits apply to the account total (10 GB for Premium).
Can I use Yogile for commercial purposes?
Yes. We have no restrictions on commercial usage. Many professional photographers use Yogile to share albums with clients.
Does the Premium plan renew automatically? How do I cancel?
Premium plans renew automatically yearly (or monthly for monthly plans).
You can cancel at any time. Your account will remain Premium until the end of the billing period and will not auto-renew afterward.
What happens if I cancel my Premium account?
Your Premium account will remain active for the remaining paid period.
Once it expires, your account returns to the free plan. On the free plan, albums older than 7 days are automatically deleted.
Before expiration, you can download your photos and videos using the album download option.
Can I store videos in Yogile?
Yes. All users can upload videos.
• Free trials include 1 GB of video storage
• Premium plans include 10 GB of video storage along with unlimited photo storage
What image and video file formats do you support?
We support almost all common image formats, including: RAW, JPG, TIFF, PSD (Photoshop), GIF, PNG and more.
We also support common video formats, including: MP4, MOV, AVI and most standard mobile video formats.
How do I correctly set the photographer name? It says "Shot by Unnamed."
All users are nameless by default.
To change your display name, click My Account in the top menu and update your display name.
Privacy
Who owns the photos and videos uploaded to Yogile?
You retain full ownership of all photos and videos uploaded to Yogile. We do not reserve rights to your content.
Please see our Terms of Service for more details.
Are my photos and videos analyzed or used for AI training?
No. Your photos and videos are not analyzed, scanned, or used to train AI models. Your content remains private.
Can people delete photos or videos from a shared album?
Users can only delete their own uploaded content. Album owners can delete any content within their albums.
Who can see my albums?
Only people you share your album URL with can view its contents.
You can:
• Add a password
• Set albums to private
• Require approval before submissions appear
Photos and Videos
Can I edit photos stored on Yogile?
Yes. Open the photo and click the editing icon to apply filters or make adjustments.
Can I download photos and videos in high resolution?
Yes. Open the photo or video, click the menu, and select ‘Download.’
How do I delete or rotate a photo or video?
Open the photo, click the menu, and choose the desired action.
What happens to photos and videos I copied to another user’s album if my account expires?
If you copy photos and videos or an entire album to another user’s album, those images remain linked to your account.
If your account expires or is deleted, copied photos and videos may also be removed. To ensure continued access, the other user should save their own copy within their account.
Albums
Can I combine multiple albums into folders?
Yes. Drag one album onto another to create a folder.
How do I change album settings?
Open the album and click the settings (gear) icon.
How do I download all photos and videos from an album?
When viewing an album, click the download icon above the gallery to download all content.
Can friends upload photos and download them in printable quality?
Yes. Anyone with access to an album can upload photos. If you enable moderation, submissions must be approved before appearing.
Can I embed an album on my website?
Yes. Open the album, click Share, then choose ‘Embed on website’ to generate your embed code.
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